Refund Policy

Thank you for shopping with Project Comic Universe. We strive to provide quality products and services. If you are unsatisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds under the following conditions:

Physical Products: Must be returned within 14 days of delivery in their original condition and packaging.
Digital Products: Due to the nature of digital goods, refunds are not given.
Custom or Commissioned Artwork: Non-refundable unless damaged during delivery or not as described.
Services: Refunds for services are provided at our discretion based on the nature of the service and completion status.

2. How to Request a Refund

To request a refund, please contact us at info@projectcomicuniverse.co.uk with the following details:

Your order number
A description of the issue
Supporting evidence (e.g., photos of a defective item)

3. Refund Processing

Approved refunds will be processed within 7-14 business days.
Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider.

4. Exchanges

If you received a damaged or incorrect item, we offer exchanges instead of refunds. Please contact us within 14 days to arrange a replacement.

5. Non-Refundable Items

Gift cards or vouchers
Sale or clearance items
Downloadable content

6. Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or an incorrect product was sent.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be updated on this page with an effective date.

8. Contact Us

If you have any questions about our refund policy, please contact us @ info@projectcomicuniverse.co.uk

By making a purchase, you agree to the terms outlined in this Refund Policy